ICT Resources

Email - FirstClass Client Interface
Login to FirstClass
To use the FirstClass software package at the UCO, via the Client Interface, you will need to:
  • have FirstClass Client installed on your own Personal Computer
  • be in possession of a Username and Password
To Install the Client on your own Personal Computer, either refer to appropriate UCO Leaflet  or follow instructions found by clicking ICT Resources, FirstClass, FirstClass Client Downloads:PC/Mac/Linux links at http://intranet.uco.ac.uk.

Start FirstClass Client
  • Click Start button, then Programs, FirstClass or double click on FirstClass E-mail shortcut icon (as above, under leaflet title) or click FirstClass Client link to be found either from http://intranet.uco.ac.uk or from our website (use Intranet link in  footer of home page of www.uco.ac.uk)
  • Enter your Username and Password
Exit FirstClass Client
Click on File, then Exit (or click on Collaborate, then Disconnect or click Close in Control Box or press Alt+Shift+F4)

Change Password
  • Select Collaborate, Change Password….
  • Enter Old Password, New Password (at least six characters including at least one number) and confirm New Password
  • Click on OK

Click Mail in FirstClass Launch Bar to go to Personal MailBox

Send Mail
  • Select Message, New Message (or click on New icon on the Toolbar or press Ctrl+N) 06072015_115511_3.jpg      
  • A window for your message will appear
  • Click in Subject: box and type in your subject
  • Click in To: box and type in the e-mail address(es) of the person, people or conference that you wish to contact
  • Click in Cc: box to send copies, if desired, and enter e-mail address(es) of the person or people you wish to send copies to
  • Select View, Show Bcc and then click in Bcc: box (or click on the Show Bcc icon or press Ctrl+B) to send blind copies, if desired
  • Click in message text box and type in your message
To spell-check outgoing mail:
  • Before sending message, select Edit, Check Spelling… (or click on Check Spelling icon or press Ctrl+Shift+L) 06072015_115817_4.png
  • Make any alterations necessary.
To curtail spell-check before you reach the end of  message text:
  • Click on Cancel button
  • To send your message, select Message Send & Close (or click on Send and Close icon or press Ctrl+Shift+E) 06072015_121103_5.png
  •  To save for later use click Close Control Box 06072015_121337_7.jpg                  
  • Note: Outgoing mail is placed in your MailBox. Unsent messages are marked with a White Flag.   
Use the Directory
  • Open a New Message
  • Click in To:, Cc:, or Bcc: section
  • Enter Surname, FirstName, Initials (separated by a space) or text to uniquely identify the addressee
  • Double click to select required Address(es) and add them to appropriate recipient section of new message

Special Message Handling
Message Options
Open a new message, click on Message and use Priority, Sensitivity and Receipt Message Options to mark it as required.

Read Mail
Note: Incoming mail arrives in your MailBox. Unread messages are marked with a Red Flag.

To open a message you wish to read
  • Click on your MailBox  
  • Messages will appear on right hand side of folder window
  • Click on a message to view its contents in window below or double click on a message to view it in a new window
To close the message you are reading
  • Select File, Close (or press Ctrl+F4/click Close Control Box)
Note: Scroll down with scroll bar to reach older messages.
Click icon in bottom right hand corner of MailBox Main Pane to view split pane with message content in same screen as message list. 06072015_124852_8.jpg

Respond to Mail

  • Open message to which you wish to reply
  • Open message to which you wish to reply
  • Click on Reply icon (or press Ctrl+R) 06072015_125131_9.png
  • A  Reply message window will open
  • Change Subject as desired
  • Check that default To: address is correct
  • Add any copy (Cc:) or blind copy (Bcc:) recipients
  • Type in reply
  • When message is ready, click on Send icon
To include original message in reply:
  • Select Message, Reply Special, Reply with Quote (or click drop down menu on Reply icon and select Reply with Quote).
To include extract from original message in reply:
  • Highlight required text before selecting Reply.
Note: When interleaving reply text between lines of original text, press the <Enter> key at the end of each section of your reply, to ensure that it is separated from the original text.

Special Reply Options:
Select Message, Reply Special (or click drop down menu on the Reply button) to access Option menu allowing replies to be addressed in different ways:
Reply All                       All other recipients
Reply Sender            Sender Only
Reply Conference        Conference containing message
Reply Original Author   Original sender of Forwarded message

Forward Mail
If you receive non-confidential mail which you think may be relevant to another e-mail user, you can forward it to that user:
  • Open message, and check that you wish to forward it
  • Select Message, Forward (or click on Forward icon or press Ctrl+Shift+=). Original message appears in a Forward message window 06072015_142025_10.jpg
  •  In To:  box, enter e-mail address of person you are forwarding message to and press Enter
  • Click on Send button and message will be sent
To add some explanatory text:
  • Add text, then click on Send button

Sort Mail
  • Click on a Column Title (e.g. Subject) in your MailBox to Sort messages in a different order.
  • Click a second time to reverse Sort order.
Note: It is usual (and most useful) to keep messages sorted in order of most recent first.

Print Mail
You probably won’t need to print messages, but in case you do:
  • Open message you wish to print, as if reading it
  • Select File, Print… (or click on Print icon or press Ctrl+P) 06072015_142351_11.jpg
  • Click on Preferences to choose Page Layout and click OK
  • Choose Page Range and No of Copies and click on Print.

Delete Mail

Deleting Messages
  • Open message or click message in your MailBox to select it
  • To select more than one message
  • Hold <Ctrl> key whilst clicking on messages
To select messages relating to a particular sender or recipient
  • Hold <Ctr + Shift> key whilst clicking on a message
  • Select File, Delete (or click on Delete icon or press Ctrl+D) 06072015_142641_12.png
  • Message will be marked for deletion and hidden from MailBox
Retrieving Deleted Messages
  • Select View, Show Deleted Items to view ALL deleted messages. Right click on required message and click on Undelete to retrieve messages that have been accidentally deleted
  • Select View, Hide Deleted Items to hide deleted messages
Note: Deleted messages will be permanently deleted after 7 days.

Message History
  • Select a message
  • Select Message, History (or click on History icon or press Ctrl+H) to view History of a message e.g see if it’s been read

Mail Folders
Mail may be organised into Folders in FirstClass.

To create a new folder
  • Select File, New, New Folder.
To rename a new folder
  • Right click on folder, select Rename and enter new name
  • To open a folder
  • Double click on a folder in Navigation Panel (left of screen) to open it in Preview Pane (right of screen)
To close a folder
  • Click on My MailBox in Navigation Panel or Mail in FirstClass Launch Bar to return to MailBox (left of screen).
Move or copy message(s) to a folder
  • FirstClass allows you to move messages between folders:
  • First ensure that you have your MailBox open
  • Click on message(s) you wish to move and drag message(s) to new folder listed in Navigation Panel (left of screen)

  • Creating a message containing an attachment
  • Type in message and select File, Attach… (or click on Attach icon or press Ctrl+T) 06072015_144143_14.png
  • In Upload File dialog box, click on arrow next to Look in:, search for required file, select it and click on Open (or double click on file name)
  • Complete message and click on Send
Viewing file attachments
  • An incoming file attachment in FirstClass is indicated by a paper clip to left of message in your MailBox
  • Open message containing attachment. The file's name will appear, above mail message, against Attachments:
  • Right click on Attached File and then if you want to:
  • View file: select Open Selected, view contents and close new window to return to FirstClass
  • Save file for future use: Select Save Attachment…… and save file using a name of your choice (this is where it becomes critical that both sender and recipient have the same, or compatible, programs). Use Save In in Save As dialog box to find  location where you wish to keep file and click on Save. Click on Close to return to FirstClass
Note: Having once saved an attachment, it is possible to open it and look at it in relevant software package, at your leisure.

Filter Messages
Enter Criteria into Filter box to only view a subset of messages 06072015_162916_0.png

Find text in messages
  • FirstClass can perform powerful searches to help find items quickly.
  • Select Edit, Find…  (or click on Find icon or press Ctrl+F) 06072015_163734_1.jpg
  • Type required text, select search options and click on Find

FirstClass Options
Select Edit, Preferences….. and Messaging Tab to personalise your interface. Click on Apply and then OK to save changes.  
Note: Be sure if changing any options here that you know what you are doing.

Automatically reply to mail
Click on Mail Rules…. tab
  • Select Automatic against Reply Preference
  • In Automatically Reply To section, select Yes against Local mail: and/or Internet mail:
  • Create a Reply by entering a message against Reply text:
Automatically forward mail
  • Click on Mail Rules… tab
  • In Automatically Forward section, select Yes against Local mail: and/or Internet mail:
  • Enter appropriate Email address against Forward To:
Creating a signature
  • Click on Initial Content tab and create a Signature by entering text
  • Use an automatic signature
  • Tick Automatically add signature to new messages box
  • Use a non automatic signature
  • Open a new message
  • Click on Edit, Insert, Insert Signature (or click on the Insert Signature icon or press Ctrl+Shift+S) 06072015_164254_2.jpg

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