ICT Resources



Logging on to FirstClass

To use the FirstClass package at the UCO, via a Web Browser, you will need to be in possession of a Username and Password.

The UCO Intranet may be accessed via Internet Explorer (or any other Web Browser) from within the UCO or from anywhere else in the world.  
To start FirstClass via Web

  • Open a Web Browser (eg Internet Explorer, Firefox, Google Chrome)
  • Click the FirstClass via Web link to be found either at UCO Intranet or from our website.
  • Enter your Username and Password
To exit FirstClass via Web

  • Click on the Logout link in the FirstClass ToolBar
Note: There are three different ways in which you can login to FirstClass.  The biggest range of features is provided by the FirstClass Client. The old Web Interface currently offers more features than the new Web Interface but the latter is aimed particularly at people who are used to a Facebook-style of interaction offering some new features eg support for status updates, personal blogs, following people etc.
To change Password

  • Click on the  Change Password icon in the FirstClass Desktop, Toolbar
  • Enter Old Password, New Password (at least six characters including at least one number) and confirm New Password
  • Click on Save
MailBox

  • Click on My MailBox to go to your Personal MailBox
  • Sending Mail
  • Select New Message from the Create: drop down box in the FirstClass Toolbar     14072015_162200_0.png                
  • A window for your message will appear as shown below:

17072015_122526_0.png




  • Click in the Subject: box and type in your subject
  • Click in the To: box type in the e-mail address(es) of person or people you wish to contact and click on the Add button
  • Click in the Cc: box to send copies, if desired, enter e-mail address(es) of person or people you wish to contact and click on the Add button
  • Click in the Bcc: box to send blind copies, if desired, type in the e-mail address(es) of person or people you wish to contact and click on the Add button
  • Click in the message text box and type in your message
  • To send your message, click on the Send icon or click on Save to save without sending it or Reset to abandon it
Note: Outgoing mail is placed in your MailBox. Unsent messages are marked with a White Flag - as long as you have clicked on Save before leaving the screen you were working on.  
Use the Directory

  • Open a New Message
  • Click in the To:, Cc:, or Bcc: section
  • Enter Surname, FirstName, Initials (separated by a space) or text to uniquely identify the addressee
  • Click on Add to view Directory
  • Tick the required Address(es) and click on Select to add them to the appropriate recipient section of the new message
Special Message Handling
Message Options

  • Open a new message
  • Click on Message Options and use the Priority, Sensitivity and Receipt options Message Options to mark it as required   14072015_165437_9.png
  • Click on OK
Reading Mail

Note: Incoming mail arrives in your MailBox. Unread messages are
marked with a Red Flag.         
To open a message you wish to read

  • Open your MailBox
  • Messages will appear in a list
  • Click on a message to view it in a new window
To close the message you are reading

  • Click on the My MailBox link on Message ToolBar to return to MailBox
Note: Click on the Next Page icon to reach older messages.  15072015_113111_0.png

Responding to Mail
Replying                       

  • Open the message to which you wish to reply
  • Click on the appropriate Reply icon in the FirstClass Toolbar
  • The message appears in a Reply window
  • The original message may automatically be included in the reply, delete this if appropriate             17072015_120902_5.jpg
  • Change the Subject as desired
  • Check that the default To: address is correct
  • Add (or delete) any copy (Cc:) or blind copy (Bcc:) recipients
  • Type in your reply
  • When the message is ready, click on the Send icon
Note: when interleaving reply text between lines of original text, press the <Enter> key at the end of each section of your reply, to ensure that it is separated from the original text.
Replying to a Conference message
A reply to a message within a Conference will also allow you to select the appropriate reply.   17072015_120929_6.jpg        


Forwarding Mail

If you receive non-confidential mail which you think may be relevant to another e-mail user, you can forward it to that user.

  • Open the message, and check that you wish to forward it
  • Click on the Forward icon in the FirstClass Toolbar             15072015_115621_5.jpg                        
  • The original message appears in a Forward message window
  • In the To:  box, enter the e-mail address of the person you are forwarding the message to and click on Add
  • Click on the Send button
To add some explanatory text:

Add the text, then click on the Send button
Sorting Mail

Click on a Column Title (e.g. Subject) in your MailBox to Sort messages in a different order
Click a second time to reverse the Sort order

Note: It is usual (and most useful) to keep messages sorted in order of most recent first.
Printing Mail

You probably won’t need to print your messages, but in case you do:

  • Open the message you wish to print, as if reading it    …OR…                15072015_121417_9.jpg                                
  • Click on the Print icon in the FirstClass Toolbar
  • Select File, Print from the Internet Explorer screen
Choose Printer, Printing Preferences (e.g. Page Layout), Page Range and No of Copies and click on Print
Deleting messages

  • Open your MailBox and tick the message(s) to be deleted
  • Click on the Delete icon                                                                15072015_121643_10.png
  • The message(s) will be marked for deletion
Retrieving messages

  • Click on the Show Deleted icon in the FirstClass Toolbar to view deleted messages 17072015_103209_0.png
  • Tick the required message(s) and click on the UnDelete icon to retrieve messages that have been accidentally deleted  17072015_103244_1.png
  • Click on the Hide Deleted icon in the FirstClass Toolbar to hide deleted messages  17072015_103324_2.png
Note: Deleted messages will be permanently deleted after 30 days.

Message History

  • View a message
  • Click on the History icon in the FirstClass Toolbar to  view the History of a message e.g. see if it’s been read      17072015_124253_0.png




Mail Folders

Mail may be organised into Folders in FirstClass.
To create a new folder
  • Select New Folder from the Create: drop down box in the FirstClass Toolbar                      17072015_122436_7.png
  • Enter name of folder and click on OK
To rename a folder

  • Tick the folder and then click on the Rename icon and enter a name for the folder              17072015_104757_12.png
To open a folder

  • Double click on a folder to open it
To close a folder or the folders window

  • Click on My MailBox on Folder toolbar to return to MailBox
Move or copy message(s) to another folder

  • Click on the message(s) you wish to move or copy.
  • Click on the Move/Copy/Link Selected Item(s) icon               17072015_105041_13.png                
  • Select the required Folder                      
  • Click on Move or Copy. The message(s) will be moved or copied
Attachments
Creating a message containing an attachment

  • Type in message
  • Click on Browse against Attachments and double click on the required file                  17072015_105606_15.png
  • Click on Attach
  • Complete the message and click on Send
Viewing file attachments
  • An incoming file attachment in FirstClass is indicated by a paper clip to the left of a mail message in your MailBox.           17072015_124039_0.png        
  • Open message containing attachment. The file's name will appear, above mail message, against Attachments                        
  • Right click on the Attachment File and then if you want to:
  • View the file: select Open in New Window, click on Open, view the contents and close the new window to return to FirstClass.
  • Save the file for future use: Select Save Target As…… and save the file using a name of your choice (this is where it becomes critical that both sender and recipient have the same, or compatible, programs). Use Save In in the Save As dialog box to find the location where you wish to keep the file and click on Save. Click on Close to return to FirstClass.
Note: Having once saved an attachment, it is possible to open it and look at it in the relevant software package, at your leisure.
Transferring Files to and from the UCO

FirstClass allows you to transfer your Microsoft Office files to and from the UCO by Uploading them to your Desktop.

Transfer your Microsoft Office file to FirstClass on the source computer:

  • Save the required file in Microsoft Office either on to your UCO server space ….or… onto your hard disc drive
  • Open FirstClass
  • Select Upload… from the Create: drop down box in the FirstClass Toolbar                               17072015_110222_17.png
  • Click on Browse… to locate the saved file
  • Click on Upload to upload the file to your FirstClass Desktop
  • Check that the file is visible on your FirstClass Desktop
Use FirstClass on the destination computer to access the file:

  • Open FirstClass
  • Right click on the Uploaded File and then if you want to:
  • View the file: select Open in New Window, click on Open, view the contents and close the new window to return to FirstClass
  • Save the file for future use: Select Save Target As…… and save the file using a name of your choice (this is where it becomes critical that both sender and recipient have the same, or compatible, programs). Use Save In in the Save As dialog box to find the location where you wish to keep the file and click on Save. Click on Close to return to FirstClass.
Finding text in messages

FirstClass can perform powerful searches to help you find items quickly.

  • Type required text in the empty Search box on the FirstClass Toolbar and click on Search to find relevant items 17072015_110515_19.png                
OR

  • Click on Advanced to specify Search options,  enter text to find and click on Search button

FirstClass Options

Select Preferences….. on the Desktop and Messaging to personalise your interface. Click on Save to save changes.  Note: Be sure if changing any options here that you know what you are doing.
Signatures

  • Creating a signature
  • In the Initial Content area, create a Signature by entering text
  • Use an automatic signature
  • Tick the Automatically add signature to new messages box
  • Use a non automatic signature
  • Open a new message
  • Tick the Insert Signature box




























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